Return & Exchange Policy

Return & Exchange Window

You have 14 calendar days from the verified date of physical delivery to initiate a return or exchange request. This is your statutory right under Egyptian Consumer Protection Law No. 181 of 2018, and it is a right we fully honour.
        

Requests submitted after the 14-day window will not be accepted under any circumstances, without exception.
        

If you receive a garment with a verifiable manufacturing defect or an item that does not match your order (wrong size, wrong colorway), your return window extends to 30 calendar days from the date of delivery, in accordance with Article 21 of the Egyptian Consumer Protection Law.