Shipping policy

Every SEEINVOID order is prepared with care and dispatched with precision. Below is everything you need to know about how we process, ship, and deliver — including your rights at the point of delivery for Cash on Delivery orders.

        

01 — Order Processing & Fulfillment

        

Orders are processed and dispatched during our operational hours: Sunday through Thursday, excluding Fridays and all official Egyptian public holidays. Most confirmed orders are dispatched within 1 business day of verified payment.
        

For Cash on Delivery (COD) orders, fulfillment begins following telephone confirmation of the order details. If our team is unable to reach you at the registered phone number for order verification, dispatch will be deferred until contact is successfully established. Please ensure your number is accurate and accessible.

        

02 — Estimated Delivery Timeframes

        

Delivery timeframes are calculated from the confirmed dispatch date, not the date the order was placed:

        

          

            
Greater Cairo & Giza
            
1–2 business days
          
          

            
Alexandria
            
2–3 business days
          
          

            
All Other Governorates
            
3–5 business days
          
          

            
Same-Day (Cairo/Giza)
            
Orders confirmed before 11:00 AM — additional fee applies, selected at checkout
          
        

        

          Please note: These are estimated timeframes, not guaranteed delivery dates. During peak periods — including national holidays, Eid seasons, Limited Drop launches, and high-volume sale events — delivery windows may extend beyond standard estimates due to elevated courier demand. SEEINVOID is not liable for delays that originate within the courier network and fall outside our direct operational control.
        

        

03 — Shipping Partners

        

We fulfill all domestic orders through our trusted logistics partners: ShipBlu and Mylerz. Your assigned courier is determined at the time of dispatch based on your delivery governorate, package specifications, and real-time operational capacity. Both partners provide full shipment tracking via SMS and digital link.

        

04 — Shipping Fees

        

Shipping fees are calculated dynamically at checkout based on your delivery destination and selected delivery speed. All applicable fees are displayed transparently prior to purchase confirmation — there are no hidden charges applied after your order is placed.
        

Shipping fees are non-refundable once an order has been dispatched into the courier network. The sole exception applies in verified cases where a manufacturing defect or a fulfillment error by SEEINVOID resulted in the delivery of an incorrect or damaged item — in which case all associated shipping costs are covered by SEEINVOID in full.

        

05 — Order Tracking

        

Upon dispatch, you will receive an automated notification via SMS and/or email containing your unique shipment tracking link. This provides real-time visibility into your delivery progress. If you have not received a tracking notification within 2 business days of your confirmed order, contact us at seeinvoid@gmail.com with your order number and we will investigate immediately.

        

06 — Cash on Delivery (COD) — Delivery Inspection Rights

        

SEEINVOID extends a structured, brand-protected inspection right to all Cash on Delivery customers. You are entitled to open the outer packaging and conduct a brief visual inspection of the contents before completing payment — strictly within the boundaries defined below. This right exists to protect you against fulfillment errors and transit damage, and it is a right we honour in full confidence in our quality standards.

        

What You Are Permitted to Inspect

        

During the courier's presence at your door, your inspection is limited to the following verifications only:
        

          
- Whether the item received corresponds to the product and colorway displayed in your order confirmation
          
- Whether the size of the item matches the size you ordered, as stated on the garment label
          
- Whether the item carries any visible manufacturing defect that is identifiable without wearing or handling the garment beyond opening the packaging
          
- Whether the item sustained significant, observable transit damage that compromises the product's condition
        

        

What Is Not Permitted During Delivery Inspection

        

The following actions are expressly prohibited during the delivery inspection period and constitute misuse of the inspection right:
        

          
- Trying on, wearing, or fitting the garment — size verification is conducted visually via the label, not through physical trial
          
- Removing, cutting, or disturbing any original SEEINVOID tags, security labels, or internal packaging ties
          
- Applying any substance to the garment — including fragrance, cosmetics, or any personal care product
          
- Unfolding, stretching, or handling the garment beyond what is necessary for a brief visual check
          
- Damaging, tearing, or excessively handling the premium outer packaging
          
- Requesting the courier to extend the waiting period beyond the standard, reasonable inspection window
        

        

          Inspection Time Limit: The assigned courier will allow a reasonable, time-limited inspection window at the point of delivery — typically not exceeding 3 to 5 minutes. This period is provided solely for the purposes of the visual, non-intrusive checks outlined above. Couriers are not authorised to wait beyond this window, and extended or repeated inspection attempts will not be accommodated.
        

        

Legitimate Grounds for Refusal at the Point of Delivery

        

A COD order may be refused at the point of delivery only in the following objectively verifiable circumstances:
        

          
- The item delivered is demonstrably not the product, style, or colorway reflected in your order confirmation
          
- The size label on the delivered item is demonstrably different from the size you ordered
          
- The item carries a clear, identifiable manufacturing defect — one that is observable without wearing, fitting, or altering the garment in any way
          
- The item sustained significant, visible transit damage that materially compromises the product's integrity or wearability
        
        

In any of the above circumstances, you may decline to complete payment. The package will be returned to our fulfillment center, and our support team will contact you within 1 to 2 business days to arrange a replacement or process a full refund in accordance with our Return & Refund Policy.

        

Unjustified Refusal & Its Consequences

        

Refusal of a COD delivery based on any reason outside the legitimate grounds listed above — including but not limited to personal preference, change of mind, subjective sizing doubt, or aesthetic dissatisfaction — constitutes an unjustified refusal. These circumstances are fully addressed through our standard 14-day Return & Exchange Policy, which commences the moment you complete payment and take possession of the item.

        

          Customers who accumulate a documented history of unjustified COD refusals will be restricted from the Cash on Delivery payment option on all future orders. Such accounts will be permanently required to complete payment via prepaid digital methods — including Instapay, card, or digital wallet — before any order is dispatched. All return shipping costs and applicable handling fees from unjustified refusals are charged to the customer.
        

        

07 — Failed Deliveries

        

A delivery attempt is classified as "failed" when any of the following occur independently of the inspection rights described in Section 06:
        

          
- The address provided at checkout is incorrect, incomplete, or physically inaccessible to the courier
          
- The recipient is unreachable via the registered phone number at the time of the delivery attempt
          
- The recipient is absent and no secure handover arrangement has been made
          
- The recipient repeatedly reschedules the delivery without valid cause
        
        

Following a failed first delivery attempt, our courier partner will make one additional attempt or hold the package at a local hub for a limited period. If the package is subsequently returned to our fulfillment center, a re-delivery can only be arranged upon payment of a new shipping fee. The original shipping fee is not applied toward the re-delivery charge.
        

Accounts with a documented pattern of failed deliveries, unjustified refusals, or repeated non-availability for COD orders may be restricted from the COD payment option on future orders and permanently required to use prepaid payment methods prior to dispatch.

        

08 — Incorrect or Incomplete Address

        

You are solely responsible for the accuracy and completeness of the delivery address entered at checkout. If you identify an error after placing your order, contact us immediately at seeinvoid@gmail.com with your order number. We will make every effort to update the address before the order enters the courier network, but corrections cannot be guaranteed once dispatch has occurred. Any additional courier fees arising from address redirections or re-routing after dispatch are charged entirely to the customer.

        

09 — Damaged Packages in Transit

        

If your package arrives with external damage visible before opening, or if a transit defect is identified during your delivery inspection (as outlined in Section 06), you may refuse the package on those grounds. If transit damage is only discovered after completing payment and unpacking the item at home, photograph both the external packaging and the damaged contents immediately. Contact our support team with your order number and clear photographic evidence. If the damage is confirmed to be the result of a transit incident — and not post-delivery mishandling — we will initiate a claim with the courier and coordinate a full resolution, either a direct replacement or a complete refund, with all associated costs covered by SEEINVOID.

        

10 — Lost Shipments

        

If your tracking information shows no movement for an extended period, or reflects a confirmed delivery that you did not physically receive, contact us within 7 days of the expected delivery date. We will open a formal investigation with our courier partner and work to resolve the matter appropriately. SEEINVOID cannot be held liable for parcels confirmed as delivered to the correct address by the courier's tracking system where no evidence of non-receipt is provided.

        

11 — Peak Season & High-Demand Delays

        

During national holidays, Eid periods, Limited Drop launches, and high-volume sale events, order volumes increase significantly and courier networks operate under elevated demand. Processing and delivery times may extend beyond standard estimates during these windows. We will communicate anticipated delays proactively through our social media channels and, where operationally feasible, via direct customer notification to registered email addresses.

        

12 — Preorder Shipping

        

Preorder items carry an estimated dispatch date stated explicitly on the product page at the time of purchase. The customer acknowledges that these dates represent informed estimates subject to minor fluctuations based on manufacturing variables, raw material availability, and supply chain conditions. If a preorder is delayed by more than 30 days beyond the original estimated dispatch date, the customer may cancel for a full refund. Once a preorder item is dispatched, the standard Shipping Policy and Return & Exchange Policy apply in full.

        

13 — International Shipping

        

SEEINVOID currently ships exclusively within the sovereign borders of the Arab Republic of Egypt. We do not support international shipping, cross-border customs clearance, or international reverse logistics at this time.
        

Any attempt to route an order to an international address via a third-party freight forwarder, courier relay, or proxy Egyptian address absolves SEEINVOID of all logistical liability and product warranty. Such orders are classified as final sale and are entirely ineligible for return, exchange, or refund under any circumstances.

        

          Effective Date: June 2025 · SEEINVOID, Egypt · Fulfilled via ShipBlu & Mylerz · For shipping inquiries: seeinvoid@gmail.com