Exchange Policy
We want you to be happy with your SEEINVOID order.
You can request an exchange within 14 calendar days of delivery. Under Egyptian consumer protection rules, this 14-day right applies without stating a reason and without a return or exchange fee. A separate 30-day route may apply to defective or non-conforming products.
For cash on delivery orders, you may open and inspect your package before completing payment.
Please check the item, size, colour, and visible condition. If you find a wrong item, wrong size or colour sent by SEEINVOID, visible damage, or another clear order problem, tell the courier where possible and contact us immediately at seeinvoid@gmail.com.
For a standard exchange, the item must be returned in the condition in which you received it. It should be unworn, unwashed, unaltered, and free from damage caused after delivery, with tags and original packaging where reasonably available.
These conditions do not limit your rights relating to defects, non-conformity, wrong items, or damage caused by SEEINVOID or its fulfilment process.
Exchange Costs
SEEINVOID covers the relevant return and replacement costs when the problem was caused by us, including a wrong item, wrong size or colour, defect, non-conformity, or fulfilment-related damage.
Within the 14-day consumer return or exchange right, SEEINVOID will not charge an exchange fee.
How to Request an Exchange
To request an exchange, email seeinvoid@gmail.com or send us a DM on Instagram at @seeinvoid.official.
Please include:
- Your order number
- Your name
- Your phone number
- The item concerned
- The reason for the exchange
- Photos if the item is damaged, defective, or incorrect
Please contact us before sending anything back. We will confirm the next step, arrange collection, or provide return instructions, and inspect the item after it reaches us.
Exchange Availability
Exchanges depend on stock availability. If the requested item is unavailable, we will offer an alternative or a refund.